Media-factory

AMC OS Data Deletion Instructions

Effective Date: July 13, 2026

AMC OS provides dashboard workflows for exporting account data, disconnecting social platforms, deleting individual content, and deleting an entire organization.

Export Before Deletion

An Owner can create an export from Settings → Privacy & Data → Create secure export. The export contains supported brand, content, workflow, analytics, team, and billing records. It intentionally excludes passwords, OAuth tokens, secrets, credential files, and large media binaries. A manifest identifies what was included or excluded.

Disconnect Social Platforms

Before deleting the organization, customers may disconnect each connected YouTube, TikTok, Instagram, or Facebook account from AMC OS. Access can also be revoked in the platform’s own account or business settings.

Disconnecting or deleting AMC OS data does not automatically remove posts already published to a platform. Delete those posts through the applicable platform.

Delete an Organization

Only an authorized Owner can schedule organization deletion.

1. Open Settings → Privacy & Data.
2. Review the deletion warning and create an export if desired.
3. Type DELETE ORGANIZATION exactly.
4. Select Schedule deletion.
5. During the grace period, new generation is paused and the Owner can cancel the deletion request.
6. After the grace period, select Delete now or allow the configured operator workflow to execute it.

When Stripe billing is enabled, AMC OS first attempts to cancel the connected subscription. Local data is not removed if Stripe cancellation cannot be confirmed, preventing the customer from losing account access while billing remains active.

What the Workflow Removes

The organization-deletion workflow removes data beneath the configured AMC OS output directory and known local credential locations, including applicable:

• Brand profiles and assets
• Generated and imported content
• Generation jobs and render records
• Reviews, schedules, deployment queues, and publishing records
• Analytics, recommendations, and reliability records
• Team, onboarding, entitlement, and usage records
• Saved platform connection and token files controlled by the deployment

The workflow is constrained to approved AMC OS locations and does not recursively delete unrelated server files.

What May Remain

A minimal privacy tombstone and export directory may remain to document that deletion was requested and completed. Records may also remain where required for payment reconciliation, fraud prevention, security, legal obligations, or dispute resolution.

The customer or operator must separately remove:

• Posts and data retained by YouTube, TikTok, Meta, Stripe, or another provider
• Public media objects stored in Cloudflare R2 or another externally managed bucket when they are not controlled by the local deletion workflow
• Backups retained outside the deployment
• Repository history, logs, or infrastructure snapshots managed by an external hosting provider

Individual Content Deletion

Rejected or archived videos and other eligible content can be deleted through the relevant Brand or Video workspace. Deleting content can free managed storage but does not remove a post already published to a social platform.

Contact

For deletion questions or a request that cannot be completed through the dashboard, contact Eden Insights through the project website or the support contact shown in the customer’s AMC OS deployment.